Introduction High Star Lever Cleaning Services ("we," "us," or "our") operates the mobile application Nadaafa ("App"). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our App. By using Nadaafa, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Personal Information We collect the following personal information directly from you when you register for an account or use our services:

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• Names

• Phone numbers

• Email addresses

• Usernames

• Passwords

• Bank information (if provided, for providers to get paid)

1.2 Log and Usage Data This includes service-related, diagnostic, usage, and performance information such as:

• Internet Protocol (IP) address

• Browser type and settings

• Information about user activity in the App

1.3 Device Data Information about the device you use to access the App, including:

• Device and application identification numbers

• Location data (based on IP address)

• Hardware model

• Internet service provider or mobile carrier

1.4 Location Data We collect geolocation data to show your current location based on your IP address.

1.5 Registration via Social Media You can register for our App using Facebook, Google, or other social media accounts.

2. How We Use Your Information We use the information we collect for the following purposes:

• To comply with legal obligations

• To deliver and facilitate the delivery of services to users

• To fulfill and manage user orders

• To post testimonials

• To protect our Services

• To request feedback

• To respond to user inquiries/offer support

• To send administrative information to users

• To enable user-to-user communications

3. User Interactions and Content Posting Users can upload or post content such as reviews and profile images. Providers can see the client's phone number, name, and address, while clients can see the provider's phone number and name.

4. Data Retention We retain personal information for 1 month after account termination. Provider contact information is kept for 1 month post-termination to address potential issues such as fraudulent activity or theft.

5. Security Measures We have implemented appropriate security measures to protect your personal information.

6. Cookies We use cookies on our website.

7. Google Analytics We use Google Analytics to understand how our App is used.

8. Payments We accept payments online through Stripe and Apple Pay. Please refer to their privacy policies for information on what they collect.

9. Contact Information For any questions about this Privacy Policy, please contact us at:

• Email: support@nadaafa.com

• Phone: +971501786330

10. Access, Update, and Delete Personal Information You can edit or delete your information directly from the App or by contacting us at support@nadaafa.com. Users may request access to their personal information at any time.

11. Policy Changes We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

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By using Nadaafa, you acknowledge that you have read and understand this Privacy Policy and agree to its terms. If you do not agree with the terms of this Privacy Policy, please do not use our App.